Refund policy

Return & Refund Policy

At bueloa, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with tags attached. Proof of purchase (order number or receipt) is required.

To start a return, contact us at jeanrodneypetion400@gmail.com with your order number and the reason for the return. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Non-returnable items Certain items can't be returned, including gift cards, sale or clearance items, personalized or custom-made products, and perishable goods. Please contact us if you have questions about a specific item.

Damaged, defective, or wrong items Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos so we can make it right.

Exchanges The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds Once we receive and inspect your return, we'll email you to let you know whether your refund was approved. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a little longer for the refund to show up.Return shipping Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping fees are non-refundable.